General Info

FAQ

Frequently Asked Questions

Q. Can I hire a motorhome from any day of the week?

Yes, the hire period can be from any day of the week.

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Q. Do you offer any long term hire discounts?

Yes, discounts start at three week hires, please ask for details.

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Q. How long should I allow for the handover when I come to collect the motorhome?

If it is your first time in a motorhome, we would like to spend at least one hour with you running through the controls and fittings, so that you will leave us feeling comfortable using everything.

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Q. When can I collect the motorhome?

You can collect the motorhome between 14:00 and 18:00 hrs on the day of hire, unless otherwise pre arranged.

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Q. When do I have to return the motorhome?

You have to return the motorhome between 09:00 and 11:00 hrs on the last day of the hire period, unless otherwise pre arranged.

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Q. Can I be collected from an Airport or Railway Station?

Yes, we can provide a pick up and drop off service at a charge to be agreed. Please call for more details.

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Q. Do you have anywhere I can leave my car whilst I am away?

Yes, parking is available at our secure premises. Your vehicle (two only, per rental) can be stored undercover on our premises, but is left at the owners risk.

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Q. I wish to book a ferry, what are the external dimensions of the vehicle?

See the specification sheets for the individual motorhomes

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Q. Do you have a list of caravan sites that I can use?

Yes, we have various booklets you may use, or, please also look on our useful links page on our website.

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Q. What are the seating arrangements for passengers?

All forward facing seats are provided with three point seat belts, and all rearward facing seats are provided with lap belts.

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Q. What Insurance do you provide?

All motorhomes carry comprehensive motor Insurance for the UK mainland. Travel within the European Union, is covered at no extra cost for the first 30 days. The insurance covers any damage to the vehicle, externally and internally, or to third parties. If there is any damage to the motorhome and the accident was to be your own fault, you would be liable for the first £750, in the case where the damage was caused by the third party, we will retain the full damage excess until it was agreed that it was the other parties fault. You are liable for any overhead damage to the motorhome. Please note that acts of negligence, misuse or abuse are completely your responsibility.

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Q. Why do I have to pay a £500 damage deposit?

This is the deposit taken for any damage caused to the motorhome during the hire period, this is fully refundable at the end of the hire period as long as the vehicle is returned undamaged, reasonably clean, with the waste water tank empty, and the toilet tank flushed and empty.

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Q. What MPG can I expect from the motorhome?

You can expect around 35 miles per gallon (mpg) from all of our motorhomes. Depending on driving conditions

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Q. Do you have any motorhomes with automatic transmission?

No, all of our vehicles have manual transmission.

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Q. Can I smoke in the motorhome?

No, we have a strict NO SMOKING policy.

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Q. Are pets allowed in your motorhomes?

Yes, we do allow pets in our motorhomes by arrangement.

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Q. Are Gas and mains hook up leads provided in the motorhome?

Yes, all of our motorhomes are equipped with propane gas cylinders and a 25m mains hook up lead.

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Q. Do any of your motorhomes have tow bars fitted to them?

No.

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